Client Privacy & Confidentiality Policy
Your privacy is important to us. This policy explains how your personal information is collected, used, stored, and protected during the course of receiving massage therapy services.
All client records, including intake forms, health history, treatment notes, and session details, are kept strictly confidential. These records are stored securely and are accessible only to authorised personnel.
Use of Information
Personal information is collected solely for the purpose of providing safe and effective massage therapy services. This information is used to tailor your treatments, maintain accurate records, and comply with legal and professional standards.
Disclosure of Information
Your information will never be shared with third parties without your written consent, unless required by law (e.g., subpoena, court order, or mandatory reporting of abuse or threats of harm).
Client Rights
You have the right to access your records, request corrections, and ask questions about how your information is handled. Requests must be made in writing.
Communication Privacy
Any communication between you and your therapist—whether verbal, written, or electronic—will be treated with confidentiality. Electronic communication (e.g., email or text) will be used responsibly and only when necessary.
By receiving services at our practice, you acknowledge and agree to this privacy and confidentiality policy.